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Returns Policy

Explore: Returns Policy – TULLY WARD

We want you to love our products at TULLY WARD! 

If something isn't quite right, you may return your order for a refund or online store credit subject to the following conditions.

 

Request a Return

Terms & Conditions

 

Most items are able to be returned for a Refund or Online Store Credit.
Please review Product Return Type below for further information.

We will happily authorise a Online Store Credit or Refund for any full priced product purchased from our online store (tullyward.co) within 30 days* of the products original delivery date.

If a Refund is requested and you elect to use our provided shipping label, $15 will be deducted from your refund. You can choose to use your own shipping label, in which case you will be responsible for organising with your selected courier, and we will not deduct a shipping label fee from your refund.

If you opt for a Store Credit, your return will be free of charge.

Your return must be postmarked within 30 days of delivery or collection.

Items must be returned in original condition – unworn, with tags and protective packaging intact.

Once we receive your return, our team will review item quality and ensure the supplied return reasons match. It will then be approved.

Original shipping costs are non refundable.

Virtual Gift Cards are valid for 3 years from the date of issues, and cannot be returned.

Product Return Type

  • Full Priced Items are able to be returned for a refund or online store credit, based on the above terms & conditions.


    Full Priced Items include all products without a set sale price unless otherwise specified.


    You are eligible to use a discount or promotional code on a Full Priced Item and it will still be valid for return.

  • Sale Items are able to be returned for a refund or online store credit, based on the above terms & conditions.


    Sale Items include all products with a set sale price excluding FINAL SALE ITEMS.

  • FINAL SALE ITEMS are not able to be returned, refunded or exchanged. Prices are marked accordingly for clearance.


    By purchasing a product marked with 'FINAL SALE ITEM' you agree to these terms at the time of placing order.