Frequently Asked Questions

We ship worldwide. Orders within Australia usually arrive in 2–5 business days. International orders can take 7–14 business days depending on customs.

We offer free express shipping on all Australian orders. International rates are calculated at checkout and subsidised to keep costs low.

Yes. Packaging is recyclable and we use carbon-neutral options where available.

Yes — within 14 days for a refund or exchange. Frames must be unworn, in original condition, with case and cloth included.

If your frames arrive damaged, email hello@tullyward.co immediately and we’ll make it right.

In Australia, we cover exchanges. International customers cover their own return shipping.

Yes — a 12-month manufacturer’s warranty against defects in materials or workmanship.

We believe in repair over replace. We offer a paid repair service — email hello@tullyward.co with details.

Each product page lists frame width, bridge size, and temple length. Not sure? Email us and we’ll recommend the best fit for your face shape.

Yes. Bio-acetate is heat-adjustable — any optician can fine-tune the fit.

A plant-based alternative to petroleum acetate — durable, premium feel, and more sustainable.

Industry-leading clarity, UV protection, and scratch resistance for richer colour and sharper vision.

Yes — we use Italian-engineered 5-barrel hinges for longevity and smooth movement.

• Store them in the case when not in use.
• Clean with the TULLY WARD cloth.
• Avoid leaving in hot cars or direct heat.

Yes — most qualified opticians can fit replacement Zeiss lenses.

Visa, Mastercard, AMEX, PayPal, Shop Pay, and Afterpay (Australia only).

If it hasn’t shipped yet, email us ASAP — we’ll do our best to help.

Email hello@tullyward.co or use our contact form. We usually reply within 24–48 hours.